Return & Refund Policy
Return & Refund Policy
Thank you for shopping at iashop.pk. We aim to ensure your complete satisfaction with every purchase. Please read our Return and Refund Policy carefully to understand your rights and our responsibilities.
Eligibility for Returns
We accept returns under the following conditions:
- The item must be unused, unopened, and in the original packaging.
- The return request must be initiated within 7 days of delivery.
- Products such as medicines, sexual wellness items, perfumes, cosmetics, and food supplements are non-returnable due to hygiene and safety concerns, unless they are damaged or incorrect.
Non-Returnable Items
The following items cannot be returned or exchanged:
- Opened or used supplements or health products
- Products without original packaging
- Custom-imported items on customer demand
- Items purchased during sale or promotional offers
Refund Process
If your return is approved, we will initiate a refund through one of the following methods:
- Bank Transfer
- Mobile Wallet (e.g., JazzCash, Easypaisa)
- Store Credit for future purchases
Refunds are processed within 7 working days after receiving and inspecting the returned item.
Return Shipping
Customers are responsible for return shipping costs unless the product was received damaged or incorrect. In such cases, we will bear the shipping cost.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact our support team within 48 hours of delivery. Provide photos and your order number for quicker resolution.
Contact Us
If you have any questions about our Return & Refund Policy, feel free to contact us:
- Email: support@iashop.pk
- Phone/WhatsApp: +92-314-6378515
- Live Chat: Available on our website during working hours